Below you will find official links from Ebay, links that are not part of Ebay, but offer help to Ebay users, and general informational links that will assist you both on and off of Ebay.
Ebay E-mail Addresses:
Just Click on the address to send E-mail.
| For General Support & Technical Questions | support@ebay.com |
| For Account and Billing Information | billing@ebay.com |
| Misuse by a user or violating Ebay Rules | safeharbor@ebay.com |
| Something that needs Immediate Attention? | timesensitive@ebay.com |
| Suggest a New Category | brian@ebay.com |
| Comprehensive list of Ebay e-mail addresses | eBay Addy-Busters! |
Useful Links on Ebay:
See Tables below for General, Sellers, and Buyers.
General:
| To Get Help from Experienced Users | User to User Q & A Board |
| Ebay Announcements Important to Users | Announcements Board |
| Ebay Site Map: The Roadmap to the Ebay Site | Site Map |
| Ebay Help Overview (Index of help topics) | Ebay Help Overview |
| Safeharbor: Misuse of Ebay by a User | Safeharbor |
| What you agree to when you use Ebay | User Agreement |
| Create a My Ebay Page (Allows you to track your auctions) | My Ebay |
| Create Ebay About Me Page (Tell a little about yourself) | About Me |
| Changing your userid | Change User ID |
| Changing your Password | Change Password |
| Changing E-mail address | Change E-mail Address |
| Changing Registration Info (Address, phone number, etc.) | Changing your registration information |
| To get information on a user, including Contact Information | User Information |
| To Register to use the Ebay service | Register! |
| Information on Ebay as a Company | Investor Relations |
| Explanation of different auction types | Auction Types |
| Explanation of Dutch Auctions | Dutch Auctions |
| Explanation of the Feedback System. How you rate on Ebay | Feedback Forum |
| Billpoint Credit Card Service for Users (test at present) | Billpoint |
| Insurance Ebay Provides for Transactions | Insurance |
| I-Escrow Services for secure Transactions | I-escrow |
| Dispute Resolution when transactions go wrong. (Over $100) | Dispute Resolution Overview |
| Official Ebay Time Clock | Ebay Time |
| Where Is An item? (Gives category position, gallery, etc) | Where Is An Item? |
Links for Sellers:
| Sell your Item | Sell Your Item |
| Revise your item up for auction (Can't have bids) | Revise Item |
| Add to the Items Description | Add to the Items Description |
| Canceling Bids Placed in Your Auction | Canceling Bids |
| Ending Auction Early (Must do step above first if has bids) | Ending Auction Early |
| Mr. Lister (ebay's bulk listing tool, loads multiple auctions) | Mr. Lister |
| What can you sell, and how? | Listing Policies |
| Things you can't sell: Prohibited or Infringing Items | Prohibited, Questionable & Infringing Items |
| Seller's Tips | Seller's tips |
| Category Overview: List of all Categories on Ebay. | Category Overview with category numbers |
| Check your Account Status | Account Status |
| Ebay Non-Paying Bidder Policy | Non-Paying Bidder Policy |
| Non Paying Bidder Alert (starts the process for credit) | Non Paying Bidder Alert Form |
| Final Value Fee Credit Request (second step, 10 days after) | Final Value Fee Credit Request Form |
| Ebay Images Tutorial | Ebay Images Tutorial |
| Common HTML Tags for Ebay Use | Common HTML Tags |
| Ebay Images/HTML Board: Help with Images & HTML | Ebay Images/HTML Board |
| Listing and Final Value Fees for Ebay | Fees |
| Place or Update your Credit Card for your Ebay Account | Credit Card |
| Someone copying your photos or auction text? | Copyrights, Trademarks & Your Listing |
Links for Bidders:
| Search For Items to Bid On | Find Items |
| Retracting your bid (to be used only for legitimate reasons) | Retract Bids |
| How bid Increments are computed | Bid Increments |
| Tips for Bidders | Bidder's Tips |
| Explanation of Different Auction Types (Reserve, Dutch, etc.) | Auction Types |
| Explanation of Proxy Bidding. Ebay bids for you to your max | Proxy Bidding |
Ebay Boards:
These are chat and help boards on Ebay that can help you with many subjects. From identifying items, getting help with buying or selling, or just a place to chat or talk on many various subjects.
Non-Ebay Links:
These sites are generally not a part of Ebay, but provide helpful information pertaining to Ebay or useful to Ebay users
General Links:
Both Buyers and Sellers
| Nehi's Mystery Mail (payment without name, address, etc.) | Mystery Mail |
| Happy99.exe e-mail virus/worm fix | Happy99 worm fix! |
| PrettyPark.exe e-mail virus/worm Information | Prettypark.exe info |
| WhoWhere (Locate an e-mail address, phone, address) | WhoWhere |
| Bigfoot (peoplesearch and more, addresses, e-mail, etc.) | Bigfoot |
| Online Auction Users Association (Group for auction users) | OAUA |
| Online Traders Web Alliance (Group for auction users) | OTWA |
| AuctionWatch: Discussions, Boards, Tools, Hosting & More | AuctionWatch |
| U.S. Patent Dating chart. (Design Patents also.) | Patent Chart |
| English Registry Marks (Dating Charts) | English Registry Marks |
| BidPay (Send money order using Credit Card) | Bidpay |
| PayPal (Send money to anyone with an E-mail address) | PayPal |
International Trading:
| International Traders Board FAQ (ebay users on Int. Board) | International Trading FAQ and Links |
| Have an international bidder/seller? Need language help? | Babel Fish: Alta Vista Translations |
| International Codes for E-mail and the Web | International Codes |
| International Currency Exchange (Calculator and tables) | http://www.x-rates.com/ |
| Dave's Information on Trading With Canadians | Canadians |
| International Postal Rate Calculator (USPS) | International Rate Calculator |
| Helping Foreign Buyers Send Payment | Tessa's Foreign Payment Help |
| Kenzy's International Shipping Guide | Kenzy's International Shipping Guide |
Seller's Links:
| Some Helpful tips if you have buyers who won't pay | Tessa's Non-Paying Bidders |
| Item damaged or lost in shipping? What to do. | Tessa's Lost or Damaged |
| 411 For Ebay Users (Tutorials and Links) | 411 for Ebay |
| Zelda's HTML Help & HTML Practice Board | Zelda's |
| Step by step Tutorial for AOL Users to add Images | http://www.twaze.com/aolpix/ |
| United States Postal Service: Rate calculators and more. | USPS Web Site |
| United Parcel Service (UPS) | UPS Web Site |
Bidder's Links:
| Some Helpful tips if you have been Ripped Off on Ebay | Tessa's Tips If you've been ripped off! |
| AuctionRover. Multiple Auction Site Searches | AuctionRover |
Books On Selling on the Internet, and Internet Auctions:
| Ebay for Dummies® (IDG Books) | Ebay for Dummies |
| Internet Auctions for Dummies® (IDG Gooks) | Internet Auctions for Dummies |
| The Official Ebay Guide | The Official Ebay Guide |
| Collector's Guide to Buying, Trading, Selling on the Internet | Collector's Guide |
| Selling Books on the Internet Tessa Hebert (Includes Ebay) | Selling Books on the Internet |
Image Hosts:
Places on the net to store pictures for Ebay, some free, some you have to pay for. While free sites may work fine, some of the pay sites may offer better reliability or additional services.
| andale.com (free, other auction tools as well)(formerly honesty.com) | http://www.andale.com/ |
| Auction Patrol | http://www.auctionpatrol.com/FREEHOST/ |
| AuctionWatch | http://www.auctionwatch.com/ |
| Pics-Plus Image Hosting (Auction Editing Software included) | http://www.pics-plus.com/ |
| MyItem.com | http://www.myitem.com/ |
| Picture@ (Free trial for 10 days) | http://www.pictureat.com/ |
| UK image host | http://www.auctionpix.co.uk/ |
| Free Image Hosting Reviews | http://www.ftpplanet.com |
FTP Programs:
To put images on the internet, you may need an FTP (File transfer protocol) program to actually list the items on the internet. Below are some programs that are fairly easy to use. Most are shareware, if you try them ,and like them, a nominal fee will need to be paid to the program author.
| WS_FTP (This is the program I use) | http://www.ipswitch.com/ |
| Cute FTP | http://www.globalscape.com/ |
| Coffeecup FTP (Free) | http://www.coffeecup.com/ |
Auction Counters:
To install free counters on your auctions, so that you know how many folks view your auctions:
| honesty.com auction counters | http://www.honesty.com/ |
| Ruby Lane counters | http://count.rubylane.com/ |
| Auctioncounters.com | http://www.auctioncounters.com/ |
| Beseen | http://beseen.com/hitcounter/index.html |
| bay-town | http://www.bay-town.com/free/ |
Auction Management Software& Services:
Makes managing or listing your auctions much easier for sellers.
| Mr. Lister (Ebay's bulk listing, composing tool) | http://pages.ebay.com/services/buyandsell/mr.html |
| Auction Assistant, Auction Assistant Pro, Auction Ticker | http://www.blackthornesw.com/ |
| Auction Poster98 | http://www.auctionposter.com/ |
| eAssist | http://www.ricksplanet.com/efeature.html |
| Pre Lister3 (Auction software for Macintosh users) | http://www.blackmagik.com/gavelware.html |
| AuctionDesk | http://www.auctiondesk.net/index.shtml |
| Pics-Plus (Auction editor, image upload, and hosting) | http://www.pics-plus.com/ |
| AdGen (Auction Ad template, does the html for you-Free) | Adgen |
| Auction Patrol Tool Suite (Ad generator, and more) | Auction Patrol Tools, Sonny |
| AuctionPro2000 (Ad Generator. Free) | Auctionpro2000 |
| Auction Wizard (Ad Creator, auction management) | Auction Wizard |
| Easy Auction (Auction Management including reporting) | Easy Auction |
| The eBay Assistant (Auction management software) | The eBay Assistant |
| ManageAuctions.com (web based auction management) | ManageAuctions.com |
| VirtualAuctionAdPro (Ad Creator and auction management) | Virtual Auction Ad Pro |
| AuctionSidekick | AuctionSidekick |
Bidder's Auction Software:
Will help you keep track of your bidding, and some even bids for you
| Cricket Jr. (bidding Software) | Cricket Jr. |
| Honesty Multi-Bid (bid tracking software, auto bidding) | Honesty Multi Bid |
| Auction Browser (web browser with built-in auction tools ) | Auction Browser |
| Auction Ticker (Keeps track of auctions for seller or bidder) | Auction Ticker |
Still having problems?
Visit the User to User Question & Answer board on Ebay. Nice, friendly, and very knowledgeable users available there at all hours to help. The folks there are volunteers, and do this for fun, and out of the spirit of community that has kept Ebay the #1 auction service. There is a very wide range of experience with shipping, HTML, selling, buying and identification of items. Few other places you can go and get such comprehensive advice. To visit, click on the link below:
That's it - your eBay success awaits you. Good luck and we hope you benefit nicely.
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